# Lost access to Confluent Cloud

**URL:** <https://forum.confluent.io/t/lost-access-to-confluent-cloud/1531>\
**Category:** Confluent Cloud\
**Created:** [19 April 2021 09:59 UTC](https://forum.confluent.io/t/lost-access-to-confluent-cloud/1531 "2021-04-19T09:59:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![hussain](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.confluent.io/hussain/32/711_2.png) [@hussain](https://forum.confluent.io/u/hussain)\
**Post date:** [19 April 2021 09:59 UTC](https://forum.confluent.io/t/lost-access-to-confluent-cloud/1531/1 "2021-04-19T09:59:05Z")

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Hey!

I disabled SSO on our confluent cloud platform, and did not have a username/password setup. Now we are locked out of the platform and are not getting password reset emails either. I used [Contact Us | Confluent](https://www.confluent.io/contact) to get help but they asked me to check the support page, try getting help through Slack or this forum.

What should we do in this regard?

Br

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**Author:** ![rmoff](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.confluent.io/rmoff/32/3_2.png) [@rmoff](https://forum.confluent.io/u/rmoff)\
**Post date:** [19 April 2021 12:26 UTC](https://forum.confluent.io/t/lost-access-to-confluent-cloud/1531/2 "2021-04-19T12:26:28Z")

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Hi @hussain ,

Can you send an email to [support@confluent.io](mailto:support@confluent.io) with as many relevant details as possible please. Make sure to include the email address of the person who created the organisation in Confluent Cloud, and if you have it the organisation ID.